In Malibu // 06.30 – 07.04.2017

When my roommate Nathan told me that he’d be living and working in Malibu, California, this summer and that he had an open bed, I started making my plans to be there. One way or another, I’d be in California for a couple days this summer.

I strategically planned to take a long weekend off from work in conjunction with the Fourth of July. My planning paid off, and I got to spend three full days and two half days there.

Here are some highlights from my trip.

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Flying Southwest because flying Delta was too expensive. As always, I grabbed the window seat and didn’t complain. The Arizona landscape provided for some great scenery. Southwest, can you just sponsor me now?
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One of our Saturday locations was Santa Monica Pier where we people watched and ate hotdogs.
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Looks like an ad for a freaking surf shop. Geez.
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Nathan’s girlfriend, Peri, was also in town, so I happily took the backseat. Truth is, I like Peri more than I like Nathan.
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We spent Saturday afternoon at Venice Beach where we watched skaters for a solid 20 minutes. Mad props to them.
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A pier view of Venice Beach.
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A pier view of Venice Beach.
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Ok – how could I not stop and take a picture of these guys?!
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Much to my surprise and delight, Malibu is just as mountainous as it is beachy. I was thankful to spend more time in the mountains than on the beach.

We visited many more places than I have pictures of — Hollywood Boulevard, Malibu beaches and towns in the mountains. When I left, I was kind of upset that I didn’t get as many pictures as I had planned. But it also reminded me the importance of being in the moment when I’m visiting somewhere new. I was glad to be in the moment every minute I was in Malibu.

Malibu reminded me that humans are really incredible. In the midst of a sucky summer and longing for the start of the school year, it reminded me that relationships are important and can change your attitude completely. I saw the role of a loving community in my friend and the pure joy that comes from it. I’m thankful for the selfless and sincere people that I met in Malibu, and I hope I’ll see them again soon.

For now, I’m reminded that those types of people and communities are everywhere. And knowing that makes things a lot better.

-K

Enough

For high school and college students, it’s summertime. For me, that means catching up on Netflix hits and making a dent in my reading list. Summertime finds me at home or at work. Occasionally it finds me hanging out with some new friends or making a quick trip to Little Rock to see old friends.

For several other of my friends, though, summertime is finding them walking through vineyards in Italy. Or maybe swimming in the Aegean Sea in Greece. For some, their summertime home is on the California coast or in the big city with a killer internship. No matter domestic or abroad, their summertime is dope.

And as excited as I am for these friends and their successes, it sucks a little bit. I love being home, and I love being with my family. I wouldn’t trade that for the world. But I’m not going to lie — seeing what others are up to sucks sometimes.

When you’re spending your summer back in the place where you’ve lived for 19 years doing the same, relatively easy and mundane job you did last summer, it’s easy to slip into the trap of feeling inadequate.

And if there is one word that I think is going to be the summation of summer 2017 for me, that word is inadequate.

I know, too, that I’m not alone. And that helps. I know that this feeling of inadequacy comes in different stages of life, no matter if you’re a student, a recent graduate or retired. It’s easy to feel inadequate when you compare yourself to other people who are doing really cool things.

But the other night I stepped out onto the front porch during a commercial break of The Bachelorette. (Yeah, whatever, judge me. We’re not perfect people). I’ve always loved the sunsets from our front porch. And this wasn’t even the most stunning one that I’ve seen. Honestly, it probably wasn’t even in the top five or 10. But it was the circumstances that made it memorable.

In my feelings of inadequacy, I watched as the clouds and sky, with what seemed the stroke of one giant paint brush, moved from blue to orange to pink and then dark. And I don’t know what it was really, but something in that 20 minutes that I spent outside watching that setting sun told me something.

It felt as if God was telling me where he has me is enough. With that beautiful, everyday feat of nature, it felt like God was telling me that my feelings of inadequacy can be real, but that where he has me is enough.

There’s no doubt that this summer is still going to be hard. It will and it is. But I hope that God keeps sending me those small messages — that this is enough. And I hope next summer or whenever might bring bigger and better plans than I can ever imagine.

But for now, this is enough.

 

 

Commanding crisis communication control

The public relations tactics class at Harding had the unique opportunity to experience crisis communication in action on Wednesday, April 19.

For the last decade or so, officials at Harding University, in partnership with local agencies and organizations, have hosted a disaster drill on campus that tests the university’s and community’s preparedness for such a situation. In past years, drills have involved simulation of a pipe bomb, active shooter and dorm fire.

This year, the simulation tested preparedness for a bus accident carrying 60+ student-athletes in another state. The scene mimicked a car accident with two Harding vans and one Harding bus. Theater students acted as the injured students, nursing students practiced triage work and university officials practiced their readiness.

For our class, we watched from the sidelines as Harding’s Director of News Services Shelby Dias walked us through the communications and marketing office’s response.

The first response

According to Shelby, the first response comes within 30 minutes to an hour of the university’s knowledge of the crisis. The brief statement outlines what police and university officials know at the time. As a note of courtesy and professionalism, sometimes not all information is given due to sensitivity and notice to families. At this time, a script will go out to campus switchboard operators and office managers.

Hannah Owens, Harding’s director of digital media, added that control of the university’s social accounts is crucial in the first moments of the crisis. An email will go out to all social media managers letting them know of the situation and what to do with their social accounts.

The second response

The second response is more involved — more media and more information. Often times, police will give the initial statement due to the sensitivity of the crisis. Harding would give a follow-up statement regarding the university’s response, control and thoughts.

According to Jana Rucker, Harding’s vice president of communications and marketing, the more severe the crisis, the more important Harding’s spokesperson would be.

The basics of Crisis Communication 101

  • Never release information that is unknown or is sensitive (deaths, severe injuries, etc.) until proper channels (family, friends, etc.) have been notified.
  • Law enforcement should be the official source of casualty and injury count.
  • Social accounts related to the organization should be secured, and one account should be releasing information.
  • The crisis doesn’t end when everyone goes home. Be on alert for media and social mentions and develop a plan for restoring things back to normal post-crisis.
  • Control is everything. The more control you have on the message your brand is sending during the crisis, the better it gets handled. You never want to lose control and have multiple messages being dispersed.

 

Photo courtesy of Harding University

United lost control

Unless you’ve had your head buried in the sand for the last week, you probably know that United Airlines is in chest-deep hot water.

On April 10, a passenger aboard United flight 3411 tweeted a video of another passenger being forcibly removed from the flight. The passenger was removed because the flight was overbooked, and no one had volunteered to leave the flight with waivers.

Obviously, that’s bad, bad, bad, bad customer service. But it’s an even worse public relations crisis.

This situation was avoidable. 

This situation should have never gotten out of hand in the first place. When passengers didn’t volunteer to leave the overbooked flight, United employees should have simply kept upping the ante.

Sure, a $1,000 flight voucher might seem a little ridiculous. But it’s sure better than the stock crash and brand crisis they have on their hands now.

Corporate public relations is all about having as much control on the message and brand as possible. United and its employees lost control when they failed to secure voluntary passengers to leave the flight. They surely lost control when security forces had to be called aboard the flight.

A simple employee training could keep employees in the mindset of message and brand control so that the next time a situation such as this arises, employees are prepared to keep control.

No one was aware of the phone video. 

One of the flight crew members should have easily thought how out of hand social sharing of this situation could have gotten. They really should have anticipated that when they saw multiple passengers take out their phones to video.

Again, it’s about control. The employees couldn’t control the passengers’ videoing, but they could have taken control of the situation so that video wasn’t necessary.

Don’t be so cold. 

It’s no doubt that corporations can be seen as cold and stand-offish. United surely lived up to that stereotype in their first statement regarding the situation.

Instead of taking full blame and promising to fix the issue in a short, concise statement, United CEO Oscar Munoz made no appeal to the humanity of the situation. He simply apologized for the “overbook situation.”

Heads up, Oscar! No one cares anymore that the flight was overbooked. They care now about how the passenger was treated. That was clearly the case by the disgust in the remarks from other passengers in the tweeted video.

If a situation goes awry, the corporation or organization must be willing to take full blame. United simply didn’t until a later statement. That hurt them — big time.

In my humble opinion —

Right now, this is the big issue. Rightfully so. However, when this leaves the news cycle, people will still fly United. If someone is presented with a $400 ticket from Delta and a $275 ticket from United, you bet your bottom dollar that passenger is going to fly United. I know I would.

Yes — this has hurt United. No — United won’t go out of business. But they do have some work to do.

The United brand is hurting, and they’re going to need some big BandAids to fix the issue.

StuPubs takes the Big Apple

A couple weeks ago, I hopped on a plane in Minneapolis, Minnesota, where I spent my spring break, and flew to the east coast where I met some of my Student Publications friends to spend a couple days at the College Media Association National Conference.

The event was Sunday – Tuesday and filled with great speakers and experiences, but, of course, we spent some personal time in the evenings to explore NYC. From networking opportunities to yearbook critiques to Broadway shows, we experienced a lot in our short couple of days in the Big Apple.

Here’s a short run-down of the trip and our time at the conference.

One big positive of the conference: it was incredibly well-organized and easy to attend. We were never confused as to where to go and the hotel was easy to navigate.

Additionally, the sessions were informative and insightful. We heard from a couple students who were also from a Christian university about their struggles in being suppressed as a media organization at a Christian school. The yearbook, newspaper and website critiques were also incredibly informative and gave us good insight into improvements to consider.

One big negative of the conference: mother nature. Of course, there was no way for the conference staff to control mother nature and the blizzard it brought to the east coast on Tuesday, but changes could have been made. By the time we arrived in NYC on Saturday, the forecast was already calling for 18-24 inches of snow, and we began to worry. More importantly, the keynote for the conference was supposed to speak on Tuesday night. For us, we ended up having to fly out on Monday, completely missing the much-anticipated keynote.

Sure — the conference staff could not control mother nature. However, they could have easily anticipated the forecasted storm and moved up the keynote a couple of days for everyone to have the opportunity to hear from him.

Regardless, it was a great conference, and I’d go back in a heartbeat.

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Mara Schiavocamp of ABC News spoke at one of the sessions and offered some great advice as to building relationships in the communications business. 

 

Blogging is important, duh.

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Yep — that’s me. And you’re probably wondering how I got here. The internet, that is.

Well, I guess you could say I was born into it. While I sure remember the times when dial-up was still a thing (loud, cranky noise and slow internet gaming), I don’t remember a time when the internet wasn’t a thing. For some, that’s a blessing and others a curse. For me, it’s a blessing. Why? Because the internet has revolutionized the way we communicate, and the internet is the reason we have blogs.

Everybody loves a blog, right?


Who am I?

If you couldn’t tell by this site’s URL address or title, my name is Kaleb Turner. I grew up in Pangburn, Arkansas, (a town of 601 people) and now I go to Harding University in Searcy, Arkansas, (just 20 minutes away) where I study public relations.

I’m the editor-in-chief of the Petit Jean yearbook at Harding. (It’s a national award-winning book, y’all). That’s where I spend most of my time. I’m also a resident assistant on campus, which basically means I make sure the 27 freshmen guys that live on my hall don’t burn down the dorm.

Why public relations?

Communication has always seemed like a natural fit for me. It’s always come easy and seemed like a thing I’d be good at. The fall semester of my freshman year I decided public relations was the right fit for me because of the people studying that field at Harding. I think that says something special — public relations is all about connections and people, and it’s connections and people that brought me to the field.

What do you do in your free time?

What’s free time? Haha! Funny joke. But, really.

If I do have any free time, you can find me in Armstrong 239 where I’m snoozing away or you can find me around town with my friends.

I also love to travel.

Post-undergrad?

Who knows what post-undergrad holds? Really, though — who knows? Please tell me how to get into contact with them. Maybe it will find me in an agency, at a nonprofit or on the campaign trail. Those are just some possibilities.


Back to blogging

Like I said, everybody loves a blog. Well, probably not. But a big audience of people do, and utilizing a blog correctly can reap a big harvest.

For McDonald’s, blogging takes the corporate facade and translates it into the story of the thrid-generation McDonald’s owner/operator.

For St. Jude Children’s Research Hospital, a blog lets donors know where their money is going because they read the story of how the newly-purchased equipment found new treatment options.

For me personally, blogging is just a way to contain my conscious stream of thoughts. Spring break trip? Going on the blog. Christmas Day pictures? Going on the blog. 2016 year in review? On the blog, for sure.

No matter the purpose — blogging puts a voice on a subject or topic and tells a story. And at the end of the day, that’s what communication, in whatever form, is about. It’s about telling a story.

I hope you’ll continue to read as my story unfolds.

–K

Spring Break – days five & six

My tiredness got the best of me on Tuesday night, so I didn’t have a blog post for Wednesday. But never fear. It’s here.

Wednesday (03.08.2017) we spent the day in Duluth, Minnesota, which is on Lake Superior. Despite the chilling wind (two-degree windchill) we really enjoyed our trip to Duluth, and I will definitely be back again.

We spent the afternoon milling around Duluth and checking out Lake Superior. When it got too cold, which didn’t take long, we took refuge in a hotel lobby where we purchased a deck of cards and played a couple of games.

The day in Duluth ended with dinner at Grandma’s, one of Sam’s favorite restaurants. Then we took a short trip across the canal into Wisconsin just to say we did it.

Wednesday highlights:

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Lake Superior // Blue skies and waters on Lake Superior for the day.
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Lake Superior // A lighthouse watches over the lake and incoming ships.
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Lake Superior // Taking refuge from the 30-mph wind and bitter cold.
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Lake Superior // We decided to take refuge inside. Not a bad decision at all.
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Downtown Duluth // Kendall spending some time in a souvenir shop in downtown Duluth.
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Overlooking Duluth // We drove to the top of a nearby mountain and enjoyed some breathtaking views of the city and lake.
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Overlooking Duluth // We drove to the top of a nearby mountain and enjoyed some breathtaking views of the city and lake.
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Dinner time // The canal lift bridge overlooks our dinner destination.

Thursday (03.09.2017) took us back to the Twin Cities — lunch and a cathedral visit in St. Paul and a museum stop in Minneapolis.

Earlier in the week, we tried to visit the Cathedral of St. Paul, but it was locked. Today offered more success. After lunch, we spent some time taking in the beauty of the cathedral.

Then it was off to Walker Art Institute. Some of us visited the museum while others enjoyed coffee across the street.

The day wrapped up with dinner at home and another card game.

Thursday highlights:

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In St. Paul // Visiting the Cathedral of St. Paul. Beautiful.
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In St. Paul // Visiting the Cathedral of St. Paul. Beautiful.
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In St. Paul // Visiting the Cathedral of St. Paul. Beautiful.
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In St. Paul // Visiting the Cathedral of St. Paul. Beautiful.
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In Minneapolis // Making our way over busy traffic as we headed to the Walker Art Institute.
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In Minneapolis // Making our way over busy traffic as we headed to the Walker Art Institute.
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In Minneapolis // A park separated our car and the nearby coffee shop, but the trek across offered some picturesque views of wildlife.
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Back home // Ronnie tries to convince the others to make a strategic move in the card game. A great end to the night.

Tomorrow is my final day in Minnesota. We’ll be visiting the Mall of America again before I get dropped off at the airport. Then it’s off to New York City for the College Media Association Conference.

Minnesota has been an incredible place to visit, and although I’m looking forward to NYC, I’ll sure miss the land of 10,000 lakes.

-K